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Checkout latency spike yesterday

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Why did checkout latency spike around 3 PM yesterday?

Searching metrics, logs, deploys, Kubernetes events, and runbooks

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Checkout p99 jumped from 180ms to 2.1s at 2:58 PM yesterday. Here's how it connects, across every source:

Metricsp99 on /api/checkout rose from 180ms to 2.1s at 14:58 Metric
GitHubPR #3120 made fraud checks synchronous at checkout, merged at 14:52 PR
Kubernetesfraud-scoring hit its 12-replica max at 14:59 Event
Logs4,800 timeouts from checkout-svc to fraud-scoring in the next hour Logs
RunbookThe fraud-scoring runbook says to raise max replicas before enabling synchronous checks Doc

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payments-api onboarding

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I'm new on payments. What does payments-api depend on, who owns it, and what broke last time?

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Welcome to payments. Here's payments-api at a glance:

Dependency	Owner	Last incident
`card-auth`	Risk Platform	INC-4380 · timeouts, Sep 28
`ledger-db`	Data Infrastructure	INC-4211 · failover, Aug 14
`fraud-scoring`	Risk Platform	INC-4402 · replica cap, Oct 5
`notifications`	Growth Engineering	None in 90 days

What usually breaks: upstream timeouts from card-auth during evening peaks, three times this quarter. The fix each time was raising its connection limit; steps are in the payments runbook Runbook.

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Errors this week

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Which services had the most errors this week?

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search-api: 41% of all 5xx errors Metric
cart-svc: 22% Metric
notifications: 9% Metric

Is the search-api spike tied to Tuesday's deploy?

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Yes. 92% of search-api errors began within 4 minutes of deploy #3088 on Tuesday at 11:02, which changed the product index schema Deploy Metric.

Has this happened before?

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Twice. INC-3902 in March and INC-4120 in July both followed index schema changes to search-api, and both were fixed by rebuilding the index before shifting traffic. That step was skipped on Tuesday.

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CUSTOMER PROOF

92%

Faster production queries

34 hrs

Estimated time saved per week, per team

At a Fortune 100 Financial Services Company, production queries were made 92% faster, saving an estimated 34 hours per week per team.

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